I was late to pick up my rental car in Hamburg Airport.
The rental office was closed, and their phones did not answer. Had to rent another car and was delayed another 2 hours. RENTALCARS.COM charged me 14 days of rental for the car that I never received. I made several complaints, but no way they will refund my the money.
I have tried to explain to them, that paying 14 days of rental for a car you do not have is unfair and unreasonable, but there is no way to make them understand.
Don't ever inform this company of your creditcard No.
For sure they will steal your money - rip you off as simple thiefs.
Reason of review: Poor customer service.
Monetary Loss: $350.
Preferred solution: Full refund.
I didn't like: No customer service at all.