Not resolved
Customer service

I booked with these clowns. Some bozo rang me up in the middle of the night trying to sell me extra insurance. When I dazily informed him he had woken me up and that I was on the other side of the world, he kept on going and asked would I be taking the insurance? WTF, I do not give my phone number in order for the site to upsell using it. That is f* out of line.

So the next day I had a slight change of plans (alternate free transport), so I needed to cancel a reservation. Before doing so, I checked the fees. GBP30 + 3DAYS RENTAL RATE if inside 48h.

This is extortion, it is the last time I use these clowns or their associated sites.

Reason of review: Poor customer service.

I didn't like: An arshole ringing me to upsell.

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